Travel disruption is a catch-all term that covers one or a chain of events that impact your travel plans. In some cases, disruption can be barely an inconvenience such as a last-minute gate change, 15-minute departure delay or perhaps a hotel room isn’t quite ready on arrival. The more extreme instances, flights can be cancelled or you can be re-routed at the last minute as well as major impacting ‘acts of god’ such as the Eyjafjallajökull volcano in Iceland or on a global scale, COVID-19 travel restrictions.
Whilst many disruptions are operational, some can be very personal in nature – childcare, illness, and family needs can significantly impact even the best laid business travel plans.
For travel managers, it is vital that they have an up-to-date view of all potential and actual disruption at all stages of the employee journey to react accordingly when the needs arise. Business travel insurance and collaborating closely with a TMC helps react to unfolding events.
On a strategic level, data analytics and insights can help travel managers pre-emptively mitigate risks of a disruption using higher levels of approval, or even blocking bookings on airlines with higher cancellation and delays.